Ken Herfurth

I’ve long believed that all value is created at the point of exchange, the finite time services and goods are exchanged. My learnings for more than 20 years have been geared at how to close the gap where it matters most. This blog will study all kinds of concepts, ideas and strategies around this focus – why the gap is widening, what can be done to bridge the gap, and what the economic impacts are of a focus on customer value.